Privacy Policy
Aurora Security Protocol January 22, 2024
This Privacy Policy (the "Policy") details the methods used by Aurora Security Protocol's developers (referred to as "we," "our," or "the Company") in collecting, handling, sharing, and protecting user information ("you"). This Policy applies solely to Aurora Security Protocol and not to other products or websites by the company. We recommend users regularly review this Policy for any updates. Changes may be communicated through email, in-app messages, or other methods, provided users have opted in for notifications.
We want to make clear what data we do not collect:
We do not gather or store any information regarding the usage of Aurora Security Protocol, including the apps, platforms, or websites accessed through our service.
User's original IP addresses and the server IP addresses used during Aurora Security Protocol usage are not logged.
DNS queries made while connected to Aurora Security Protocol are not recorded.
Our commitment to internet privacy and security means user privacy is paramount. We strive for transparency in our operations and value trust in our user relationships. Here is an overview of the data we collect, how and why it's collected:
Account Data: When you create an account, we log the account registration date and your subscription status. This is solely for providing user support.
Aggregated Data: We collect operating system information each time you use the Aurora Security Protocol app. Additionally, we automatically record the app version, daily active user count, and geodemographic data from the App Store and Google Play Store. These data help us understand our user base better and improve customer satisfaction through product development.
When you connect using our VPN, we automatically gather certain details:
Specifics of the server location (e.g., US-California Server 1)
Exact timestamps of connections (e.g., Connected@15:30 2018-05-15)
In the event of VPN disruptions or technical issues, we collect error reports (e.g., Error_Userdoesnotallowconfiguration) for quick resolution.
Our analytics service provider tracks the network type being used (e.g., 4G).
It's crucial to know that this information is AUTOMATICALLY DELETED from our systems within 96 hours. We collect this data solely to improve our VPN service and to assist in effective problem-solving.
In this section, we gather various data to maximize the performance of Aurora Security Protocol, including:
Analytical data like app crash reports and in-app user interaction statistics.
Advertising data such as the iOS ad identifier (IDFA) and Android's primary ad identifier.
These data points are vital for assessing the performance of the Aurora Security Protocol app, its various features, and for providing necessary support to sustain our free VPN service. We assure you that this data is not shared with external advertisers.
For more detailed information about our analytics service providers, please visit the provided links:
AppMetrica: https://metrica.yandex.com/ about/info/privacy-policy
Facebook: https://business.facebook.com/ privacy/explanation
Appsflyer: https://www.appsflyer.com/ product/data-privacy/
We are deeply committed to protecting user privacy and have implemented several measures to ensure it:
Limited data access to essential departments like support and accounting.
All VPN connection data is automatically deleted from our systems within 96 hours.
Our team consistently reviews and updates our privacy practices to comply with legal and regulatory standards. For any privacy-related inquiries, contact us at support@aurora-protocol.com. We typically respond within 48 hours.
Our Cookie Policy explains our use of cookies on our website:
Session Cookies: Used to remember your preferences and login information.
Google Analytics: Helps analyze our website's page performance and advertising effectiveness. Learn more about Google Analytics' cookie policies at https://policies.google.com/ technologies/types.
For those under GDPR, you have specific rights regarding your personal data:
The right to know about the data we collect, as detailed in this Policy.
The right to access and obtain a copy of your data, processed within 30 days.
The right to correct any inaccurate or incomplete data.
The right to delete your data from our records, except certain payment information for tax purposes.
The right to stop the processing of your personal data.
The right to receive a standardized format of your data, processed within 40 days.
The right to object to our use of your personal data.
The right to be informed about profiling and automated decision-making processes.
We advise checking this page regularly for Policy updates. Changes will be posted here, and the revision date updated. Continued use of our Service after changes implies acceptance of the new Policy. Significant changes affecting your rights will be communicated via our Service, email, or other methods.
For questions or concerns about this Privacy Statement, please contact us at support@aurora-protocol.com.